Accessibility

This accessibility statement applies to recyclingandrubbish.portsmouth.gov.uk.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
  • Change colours, contrast levels and fonts.
  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand, and aim to adhere to the national average reading age of 9.

AbilityNet has advice on making your device easier to use if you have a disability.

This statement was prepared on 27 March 2024.

This website was last tested on 27 March 2024. We plan to re-test on 27 March 2025.

The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.1 AA standard and completed using assistive tools such as the Chrome extension – WAVE Evaluation Tool.

We tested a sample of pages to identify accessibility issues.

Collection calendar accessibility

To focus the collection calendar (shown on the dashboard page) use the alt+c keyboard shortcut. You can then navigate the calendar using the arrow and tab keys.

What we're doing to improve accessibility

We are constantly trying to improve the accessibility of our website.

We have a subscription with accessiBe who run automated reports on our website. This highlights instances that require attention.

We know some parts of this website are not fully accessible:

  • There are some instances where text doesn't have sufficient colour contrast with its background.
  • There are some missing form labels.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘Civic Offices’ page, call or email us for directions.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Portsmouth City Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-compliance with the accessibility regulations:

  • Insufficient colour contrast. There are some instances where the colour of text doesn't have sufficient contrast with its background, such as:
    • On some error messages.

This issue may make it difficult for some users to read text. We are working with the platform's developers and aim to have this issue rectified in the near future.

  • Missing form labels. There are some instances where form labels are missing, such as:
    • When attempting to subscribe for garden waste collections, where four fields are unlabelled.

This issue may make it difficult for users with screen readers to access this process. We are working with the platform's developers and aim to have this issue rectified in the near future.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

We will respond to your email within 5 working days.

If you’re not satisfied with how we’ve dealt with your problem, you can find information on making a complaint here. Enforcement procedure:

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).